1. Introduction & Commitment to Privacy
Welcome to EduTrust BD. We are a dedicated educational consultancy and document processing platform committed to providing authentic and transparent services. This Privacy Policy explains how we collect, process, and protect your personal and academic information across all our platforms.
By using our website, submitting forms, or verifying your identity via our AI Face Verification system, you consent to the data practices described in this policy. This policy complies with standard data protection regulations required by global advertising and social platforms (such as Meta/Facebook, Google, and TikTok).
2. Information We Collect
To ensure 100% authentic service delivery, we collect the following categories of information when you create an account or apply for a service:
- Personal Identity Data: Your full name, email address, active mobile/WhatsApp number, gender, date of birth, and permanent address.
- Academic Documents: Data related to your SSC, HSC, Diploma, National University, or Private University records. This includes roll numbers, registration numbers, CGPA, passing years, and scanned copies of certificates or transcripts.
- Verification Data (Crucial): To prevent fraud and ensure authenticity, we collect your National ID (NID) information and process live facial snapshots through our AI Smart Face Verification system.
- Technical Data: Your IP address, browser user-agent, and interaction data via tracking pixels (e.g., Meta Pixel, Google Tag Manager) for security and service optimization.
3. Services Provided & Data Utilization
The data we collect is strictly used to fulfill the specific services you request. Our primary services include:
- Academic Document Processing: Verification, lifting, and correction support for SSC, HSC, Diploma, National University, and Private Universities.
- E-Appostile Services: Facilitating digital attestation for your documents for global usage.
- Offline PDF Support: Collecting and organizing official PDF copies of your certificates.
- Custom Educational Support: Tailored consultancy based on the unique reasons or messages you provide during application.
Note: We maintain a Zero Tolerance Policy for fraudulent documents. Any submission of fake or edited documents will result in permanent account suspension and listing in our Scammer Database.
4. Data Protection & Security
We implement bank-level security measures to safeguard your sensitive documents. All submitted data, including AI Face Verification snapshots, are securely transmitted and stored in organized, restricted-access Google Drive servers.
Strict No-Sell Policy: EduTrust BD does not sell, rent, or distribute your personal information or academic documents to third-party marketers. Your data is only shared with official educational or governmental bodies when strictly necessary to process your requested service (e.g., E-Appostile or University Verification).
100% Encrypted & Secure Processing
5. Cookies and Tracking Technologies
To improve user experience and deliver relevant updates, we use standard tracking technologies. Our website integrates Google Tag Manager (GTM) and Meta (Facebook) Conversions API (CAPI) / Pixel. These tools help us understand user behavior securely. Any hashed data (such as phone numbers) sent to advertising servers is fully encrypted and complies with Meta's Data Processing Terms.
6. Contact Us & Your Rights
You have the right to request access to the data we hold about you or request its deletion once your service is completed. If you have any questions or concerns regarding this Privacy Policy or your data, please contact our support team:
